FAQs.
General Questions & Customer Help
Feel free to reach out to us via email at
Drop us an email at
Unfortunately, we can't accept cancellations within 30 days of your scheduled delivery date, but please get in touch to discuss whether it's possible to move dates. Please note, we can offer a full refund flowers prior to 30 days, minus a £50 administration fee.
Ordering
Your order will contain all the flowers and foliage required to create your beautiful blooms, as well as links to step-by-step guides required to assemble your floral masterpieces. For orders containing flower arches/table centres, we’ll provide the chicken wire, wire and any materials required for assembly. You can also purchase florist wire, jute, and floristry tape as an add on. If you’re not sure what you may need, please email us
The latest you can place your order with us is 14 days before your wedding date. We recommend placing your orders 3-4 months in advance to give plenty of time to change things if required. This also gives you a chance to watch through our ‘how-to’ videos, pick a team of flower fairies to help you, and stock up on snacks and vino.
If you miss the 14 day cut off to place your order, or you place your order with the incorrect date, contact us via email at
You can change your order up to 1 month before your wedding date. Simply drop us an email at
Shipping
We will have your flowers sent to you approximately 5 days before your BIG day.
This leaves plenty of time for flower hydration, preparation, and assembly, ensuring your flowers are super fresh and fabulous on your wedding day. No droopy stems in sight. We don’t anticipate any errors, however, this allows time for replacement stems to be sent if required… It's always good to have a backup!
As an example, for a Saturday wedding:
Day 1 (Monday): Arrival of your flowers;
Day 2 (Tuesday): Prep flowers, cut stems and give them some water to hydrate and refresh them;
Day 3 (Wednesday): The day of rest and relaxing;
Day 4 (Thursday): Time to get your dream team together, roll up those sleeves, and get creative! Today is the day for centrepiece creating and arch assembly! This is the day to put together anything which can be easily hydrated;
Day 5 (Friday): Bridal bouquet building day…. Yes, it deserves its own special day! We like to leave making bouquets and buttonholes until the day before, as the flowers should be open and beautifully blooming by now.
Our aim is to ensure you have flowers which look their best on their... I mean your… big day, not to make them last until Christmas. We also don’t want them to be THAT friend, and peak too soon!
Flower Questions
Don’t lose hope… we’re here to help!
First things first; give them a full day in water and a dark room, to allow them to rehydrate.
Secondly, take some pictures of your flowers and email them to
However, it’s likely that a few stems (up to 5%) may not have survived their journey. This is unavoidable, and is something we anticipate and account for with our ordering and delivery timelines. If there’s an issue, we will quickly replace or refund any flowers which didn’t make the cut.
Please note, we need to be notified of any issues with fresh flowers within the first 12 hours of receipt — after this time, there’s little we can do if replacements are required. Additionally, flowers are a natural product. Therefore, there will be variation in stem sizes, flower heads, and shape. We’ll provide you with slightly more than what you need to account for this.
Simply follow our care guidelines and your flowers should be picture perfect on your wedding day. Just remember, hydration of your flowers and arrangements once they are assembled is just as important as before, as well as keeping them at an appropriate temperature. We suggest:
Bouquets – Store each in a vase of water when not being used, and keep cool and dark;
Buttonholes – Line a Tupperware box with a wet piece of kitchen roll, and place your items inside, seal with the lid, and place in the fridge on its warmest setting;
Centrepieces – We provide a spray in our extras package to give your arrangements the zhuzh they need to keep them looking fab. Keep them in a cool place and spray them every few hours.
Anything we’ve missed?
Anything we’ve missed, or you need help with, get in touch by clicking below.